On Monday, 1 March 2021, Ticketcounter, our online ticket provider, officially announced a personal data breach due to human error in their organisation.
Unfortunately, this also concerns the personal data of people who bought tickets online at Royal Burgers' Zoo between 19 June 2017 and 4 August 2020. Want to know if your information has been compromised? We have set up a secure online tool to determine whether your data was involved in the leak and, if so, which data.
Enter your email address below, and we will let you know by email whether your data has been leaked.
Ticketcounter, our online ticket provider, officially announced a personal data breach due to human error in their organisation. The breach concerns the personal data of people who purchased tickets from us online or booked through Ticketcounter's system between 19 June 2017 and 4 August 2020.
Ticketcounter immediately made every effort to trace the leak. It was discovered and immediately resolved. The problem has been permanently solved, and no further action is required in that respect. Ticketcounter has informed all its customers and filed a report with the Dutch Data Protection Authority. If you have any further questions about this, you should contact Ticketcounter via +31 10 751 64 00 or firstname.lastname@example.org.
The breach concerns at least six-month-old personal data from people who purchased tickets or booked online between 19 June 2017 and 4 August 2020. To find out whether your data has been leaked and, if so, what data is compromised, click here. No phone numbers, birth dates, passwords, passport photos or credit card information were compromised. You do not need to reset any accounts or worry about unauthorised access to your bank account. These are not affected.
There is no immediate danger. We advise you to be extra alert for so-called phishing activities. A hacker could, for example, pretend to be an employee of a bank and use your data to prove that they are "really from the bank". We explicitly emphasise that Royal Burgers' Zoo, Ticketcounter or your bank will never ask you for your PIN, transfers of money to other accounts or other confidential financial actions by phone, email, app or any other means. If you receive such a suspicious message, always contact the relevant organisation using the regular contact details provided by said organisation.
Enter your email address here to receive an email with precise information about how you are affected. This information will be sent exclusively by email.
Yes, you can. Please send an email to email@example.com, and they will remove the data from the system per the GDPR guidelines.
Burgers' Zoo immediately sent an email with more information to all the people affected.