If you have moved or changed your email address, please send an email to Receptie@burgerszoo.nl. We will process the change of address or email address as quickly as possible.
Ticketcounter, our online ticket provider, officially announced a personal data breach due to human error in their organisation. The breach concerns the personal data of people who purchased tickets from us online or booked through Ticketcounter's system between 19 June 2017 and 4 August 2020.
Ticketcounter immediately made every effort to trace the leak. It was discovered and immediately resolved. The problem has been permanently solved, and no further action is required in that respect. Ticketcounter has informed all its customers and filed a report with the Dutch Data Protection Authority. If you have any further questions about this, you should contact Ticketcounter via +31 10 751 64 00 or firstname.lastname@example.org.
The breach concerns at least six-month-old personal data from people who purchased tickets or booked online between 19 June 2017 and 4 August 2020. To find out whether your data has been leaked and, if so, what data is compromised, click here. No phone numbers, birth dates, passwords, passport photos or credit card information were compromised. You do not need to reset any accounts or worry about unauthorised access to your bank account. These are not affected.
There is no immediate danger. We advise you to be extra alert for so-called phishing activities. A hacker could, for example, pretend to be an employee of a bank and use your data to prove that they are "really from the bank". We explicitly emphasise that Royal Burgers' Zoo, Ticketcounter or your bank will never ask you for your PIN, transfers of money to other accounts or other confidential financial actions by phone, email, app or any other means. If you receive such a suspicious message, always contact the relevant organisation using the regular contact details provided by said organisation.
Enter your email address here to receive an email with precise information about how you are affected. This information will be sent exclusively by email.
Yes, you can. Please send an email to email@example.com, and they will remove the data from the system per the GDPR guidelines.
Burgers' Zoo immediately sent an email with more information to all the people affected.
Data from our subscription system was not leaked. However, the leak did involve data submitted when booking a time slot before 4 August 2020. You can check whether you are affected here.
Burgers' Zoo is open every day of the year.
Wintertime: From 31 October 2021 to 26 March 2022 – daily from 09:00 to 17:00.
Summertime: From 27 March 2022 to 29 October 2022 – daily from 09:00 to 18:00.
Antoon van Hooffplein 1, 6816 SH Arnhem, The Netherlands
A parking ticket costs €7.50. Parking tickets can be purchased at the ticket office or park shop.
We have 12 charging bays in which 24 cars can charge simultaneously.
There are designated smoking areas marked by tiles throughout the zoo. All smoking areas have ashtray tiles to dispose of your cigarette butts. Smoking is permitted within the marked areas around the smoking tiles. This also applies to e-cigarettes.
No, pets are not allowed at Burgers' Zoo. Pets can spread diseases among the animals at Burgers' Zoo. We do make an exception for specially trained dogs. Please get in touch with the reception about this.
Lockers are available for rent (€0.50) just past the entrance, near the toilets. The lockers are 48 x 37 x 48 cm (h x w x d).
All lost and found items are listed online through iLost, a service that facilitates the return of lost property to its owner. Click here to see the list of found items.
If you want to prepare yourself for your visit to Burgers' Zoo, you can download the park map here.
Click here for more information on working at Burgers' Zoo and our current vacancies.
Children under 4 have free access to our zoo.
Admission tickets for children aged 4 to 9 cost €23 per person
Admission tickets for adults cost €24.50 per person
Admission tickets for people with a disability costs €22.50 per person. An admission ticket for a wheelchair companion costs €13.00 per person
Group rates are available for groups of 20+ visitors.
The group rate for 20 adults is €22.50 per person.
The group rate for 20 children aged 4 to 9 is €21 per person.
Your E-ticket will be scanned from your mobile phone using the QR code on your ticket.
Yes, there are combination tickets for Burgers' Zoo and the Open Air Museum. Combination tickets cost €38.50 per person for adults and €34.50 per person for children.
Yes, VVV vouchers can be exchanged at the ticket office. They are not redeemable online.
A season ticket for Burgers' Zoo costs €62.00 per person for adults and €58.00 per person for children (4-20 years). For more information or questions about your season ticket, please click here.
No, season ticket holders can purchase an annual parking ticket for €18.50. The parking ticket is issued in the name of the season ticket holder.
If you visit Burgers' Zoo just three times, you are already saving money. Season tickets come with free admission to events during school holidays and discounts at various other zoos.
If you are a season ticket holder and want to renew it for the next year, you will receive a 10% discount. Each year after that, the discount increases by 5% up to a maximum of 25%.
Season ticket holders receive ZieZoo magazine by post four times a year.
We have push wheelchairs. To borrow a wheelchair, you need a €2 coin, just like a shopping trolley system. Wheelchairs must be reserved in advance by calling 026-445 0373.
Please note that the Arnhem landscape is very hilly. Going up and down the hills in the zoo with a wheelchair can be tough.
Burgers' Zoo has several mobility scooters available for rent for €50. You receive €45 (deposit) back after returning the mobility scooter. Due to the hilly terrain, our mobility scooters are suitable for persons weighing up to 120 kg. Mobility scooters must be reserved in advance by calling 026-445 0373.
Burgers' Zoo has a special wheelchair route. This is the most convenient route for wheelchair users. A map of this route is available at the ticket office. Click here to see the map.
The car park has a designated area for people with mobility issues. Drive into our parking area and follow the signs with a wheelchair. A disability parking card is required to use these parking spaces.
Accessible toilets are located at the main entrance, the Bush Restaurant, the Desert Restaurant and the Park Restaurant near the playground.
Burgers' Zoo has several restaurants. We use daily fresh products as much as possible. Click here for the Park restaurant's menu.
The Park and the Bush restaurants are open daily from April to October between 9:00 and 18:00.
From November to March:
From Monday to Friday:
The Coffee Corner is open from 9:00
The Park restaurant is open between 10:00 and 17:00.
The Bush restaurant is open between 10:00 and 17:00.
The kids' jungle is open from 9:00.
The Park restaurant toilets and the Bush restaurant toilets are open to our visitors from 9:00.
Saturday, Sunday and Christmas holidays
The Coffee Corner is open from 9:00
The Park restaurant is open between 09:00 and 17:00.
The Bush restaurant is open between 09:00 and 17:00.
Ask the restaurant staff for the available vegan or vegetarian options.
Our gift shop near the main entrance offers a wide selection of Burgers' Zoo souvenirs, cuddly toys, books and gifts.
The gift shop at the entrance is open daily during zoo opening hours.
We do not rent out buggies, but we do rent out pushchairs. Pushchairs cannot be reserved in advance, but you can rent them for €2 and an €8 deposit.
Because Burgers' Zoo has a hilly landscape and going downhill can be dangerous, balance bikes are not allowed at the zoo.
Burgers' Zoo has several playgrounds. The Park restaurant has a large indoor play paradise and an outdoor playground. A second playground can be found along the path from the gorillas to the elephants. Click here for more information about the playgrounds at Burgers' Zoo.
Burgers' Zoo offers various scavenger hunts for children. This page lists the various scavenger hunts available.
We do not rent out handcarts. You are welcome to bring your own handcart to the zoo.
You will receive the season ticket discount by showing a valid season ticket to Burgers' Zoo. This can be done by logging in and going to 'my subscription'.
Make sure to also check the website of the zoo you are visiting for the current status.
Click here to see which zoos offer the season ticket holder discount.
After applying for a season ticket, you can collect it at the ticket office. Season tickets must be picked up in person. You can visit the zoo with your season ticket immediately after picking it up at the ticket office.